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Training Programs that

Get Results!

 

SMP Strategies offers the most comprehensive sales training program offered to business to business sales professionals in Canada.  Whether it is a public workshop, customized on-site training, building a training program for your sales force or one-on-one coaching that you require, we have the solution that is right for you...more>>

Business Professionals from coast to coast are reaping huge rewards from the wisdom offered in Sales Insights, Volumes 1, 2 and 3!  If you're serious about your career and have the drive to earn a significant income, you need to add these gems to your library.  Don't take our word for it,, see what people are saying...more>>

Success in life is based on mastering specific disciplines and training your mind to think differently.  Getting Beyond Average is a workshop geared towards people who are no longer willing to accept mediocrity in their world.  This session will benefit people from all walks of life who want to rise above and win!...more>>

Our Founder

Marshall Northcott has been involved in business to business sales for most of his adult years.  He knows that the right sales training and conditioning is what gives any high achiever the edge they need to tap into their income earning potential.  In his sales career he committed himself to being a student first!  He learned to master the patterns and principles taught to him by the best and today he passionately teaches those concepts to his audiences.  The promotional video offers a small taste of some of his past presentations....more>>

 
Recommended Reading
 

Books on Customer Service, Confrontation and Conflict Resolution

Can you suggest any titles that we can add to our list of recommended reading?  Click Here

 

Title                                                                             Author

 

Collaborative Selling                                   Tony Alessandra and Rick Barrera

 

Customer Satisfaction is Worthless, Customer Loyalty is Priceless

                                                                                              Jeffrey H. Gitomer

 

Good to Great                                                                                   Jim Collins

How to Win Customers and Keep Them for Life           Michael LeBoeuf, Ph.D.

 

I Am Right, You Are Wrong                                                      Edward de Bono

 

Just Treat Me Like I Matter                                                Diane Marie Pinkard

 

Raving Fans                                              Ken Blanchard and Sheldon Bowles

 

Stewardship                                                                                     Peter Block

 

The Magic of Conflict                                                                   Thomas Crum

 

The Nordstrom Way to                                                         Robert Spector and

Customer Service Excellence                                                 Patrick McCarthy

Note:  Some of the titles listed above may no longer be available from the publisher.  If you are unable to find them at your favourite bookstore we suggest searching on the internet, checking out a second hand bookstore or your local public library.