This was the best training ever!  Very informative.  The what, why, how and who was fully covered.  The best part was the defining of the personality types by tone, appearance and words.  Changing our ‘way’ to mesh with them.  This is the first workshop where time flew and I had FUN!  Marshall is funny, smart and a great speaker.  Very friendly and imaginative.

Jennifer Robins, Inside Sales Agent, Execulink Telecom

Very impressed!  The workshop brought insight into an area that I have not learned before.  I like learning the four personalities and how to approach each differently in my sales cycle.  Well done!  I found that everything flowed well and made sense to me.  Marshall was enthusiastic in delivering the course.

Terry Genttner, Sales Associate, Execulink Telecom

It was great to have my tunnel vision broken.  Today really opened my eyes to other personalities.  I learned that being too much of one personality can become a negative.  Marshall was great.  He’s direct and funny.  The workshop was enjoyable.

Austin Greavette, Accounts Executive, Execulink Telecom

Today’s workshop was a great tool for me in learning how to interact with my team members and customers.  The best part was learning the strengths and weaknesses of each personality type.  Everything was so organized and Marshall kept everyone on topic.  He kept everything respectful, humorous and educational.

Marcia Herteis, Inside Sales & Service Team Leader, Execulink Telecom

Personality Patterns and Profiles was thought provoking.  I took off the rose coloured glasses.  Well presented and very professional.  I like the changing patterns and looking at customers and employees to improve conditions.  Marshall is very outgoing, open and honest.

Jill Edwards, Corporate Sales Representative, Execulink Telecom

The flow of the course was fast paced and well run.  The materials were easy to understand and all areas covered were very clear and concise.  I learned what motivates the different personalities.  Well done.  I got what I was expecting.  Marshall is energetic and well informed.

Scott Wylie, Director of Business Solutions, Execulink Telecom

Great!  This is exactly what I was looking for.  I learned how to prioritize my time.  Marshall has a great personality and is a skillful facilitator.

Larry Bossy, Territory Manager, Electrolux

This workshop was well planned and delivered well.  It wasn’t overly complicated.  It was good!  I was interested in the participant’s comments – interested in their perspective of what they thought time management was.  Marshall is personable, speaks so clearly and gets his point across.

Diane Gilmour, Director of Sales, Electrolux

Very enjoyable and the time just flew by.  It was great to hear other people’s ideas.  I learned the most from prioritizing.  Marshall is very personable and realistic.

Tami FrankFord, BC Territory Manager, Electrolux

Today helped me to better understand and improve my daily sales call.  I learned to focus on my schedule and call calendar.  Very Informative.

Dino DiMatteo, Sales Manager, Electrolux

Informative and interesting.  I learned the most from the section on planning.  I can always do better but sometimes we get complacent.

Bryan MacDonald, Territory Manager, Electrolux

Great!  Informative!  I got some great tools to improve performance.  I learned about the difference between being busy and being productive.  Marshall is great.  He gets the group involved.

Kevin Elliott, Territory Manager, Electrolux

Very good!  Although I am not a salesperson, there are many components I feel I will be able to use.  There were many small tips on organization and how to be better at delegating.  Marshall is very personable and very likeable.

Terry Osmond, Manager of Purchasing and Customs, Electrolux

Very good, I enjoyed the interaction.  I learned the most from prioritizing my day.  Distractions are a large part of the daily challenges I face.  Marshall is very friendly and open for discussion.

Michael Lawson, Territory Manager, Electrolux

This workshop made me aware of how to better use my time.  Even more, I learned how to not waste time.  The best part of the course was learning how to prioritize by importance.  Marshall is excellent, a clear, consistent message, interactive and positive!

David Braun, Operations Manager, Electrolux

Good, relevant and professional. R.O.I. Always measure my R.O.I.
Tom Melnychuk, Branch Manager, Marks Supply Inc.

Good, great handouts. Marshall has a way of getting everyone involved and he is easy to understand.
Chris Faulds, Branch Manager, Marks Supply Inc.

Awesome, going to be a very interesting 10 weeks.

Heather Harber, Branch Manager, Marks Supply Inc.

Very interesting, informative, “eye opener”! Very well presented. Learning more about time spent and return on time invested.

Dave Davies, Sales Representative, Marks Supply Inc.

Very good, excellent down to earth information.

Lars Nielsen, Sales Representative, Marks Supply Inc.

Excellent info, to the point. Very energetic and easy to listen to.

Fred Halliday, Sales Representative, Marks Supply Inc.

Good energy and overall information.

Dennis Owens, Sales Representative, NAVASTONE Inc.

Well done, very polished.

Brian Shelfoon, Sales Representative, NAVASTONE Inc.

Important points covered to improve my performance. Marshall moved through the material well and was jus thorough enough that he didn’t beat a dead horse.

Rudy Banks, Sales Representative, NAVASTONE Inc.

Marshall in knowledgeable and personable.

Jim Covington, Sales Representative, NAVASTONE Inc.

Excellent topics. Closing is key and I will improve my skills because of the seminar. Thanks for the education!

Terry Carr, Sales Representative, NAVASTONE Inc.

Marshall does an excellent job adapting to the business we are in.

Sadiq Khan, Burkert Fluid Controls

Very well presented. It changed my thinking on using sales “techniques” to ask for the order.

Harry Aiken, Sales Representative, Burkert Fluid Controls

Great new ideas and a great refresher. Marshall has a way of getting everyone involved and we got to share relevant experiences.

James Taylor, Sales Representative, Burkert Fluid Controls

Excellent overview of Asking for the Order. A review of subjects such as this are extremely valuable and worthwhile. The bullet point were good. Overall, very happy with the presentation.

Jerry Dunn, C.E.O., Burkert Fluid Controls

The workshop was excellent. I have relearned many things I had forgotten.

Tom Murray, Sales Representative, Burkert Fluid Controls

Good energy and overall information.

Dennis Owens, Sales Representative, NAVASTONE Inc.

Well done, very polished.

Brian Shelfoon, Sales Representative, NAVASTONE Inc.

Marshall in knowledgeable and personable.

Jim Covington, Sales Representative, NAVASTONE Inc.

Excellent topics. Closing is key and I will improve my skills because of the seminar. Thanks for the education!

Terry Carr, Sales Representative, NAVASTONE Inc.

Very motivational instructor. The workshop material was relevant to the course.

Rena Miller, Realtor, Prudential Grand Valley Realty

Informative and interesting.

Li Li, Realtor, Prudential Grand Valley Realty

Well done, Marshall.

Sahar Abdel Sayed, Realtor, Prudential Grand Valley Realty

Lots of information.  Very informative.  It was great because it was open to everyone’s ideas.  I learned the most from the part that showed how processes and customer service goes a long way for repeat business.  Also, the effective communication section was interesting.  Marshall was great, very knowledgeable.

Toni-Rose Caschera, Manager – Business Solutions, Prior Resource

It was a great presentation that involved all participants throughout the day.  Marshall had great stories that all of us could relate to.  It was nice to see that some material in your presentation I have used and am currently using.  I am on the right track.  Marshall, I was very impressed with your material and more importantly YOU!!!  I have and will continue to recommend you.

Don Cheevers, Chief Leadership Officer, Business Development, Armor Personnel,  Prior Resource

Very information, lots of information.  I learned the most from looking at or considering customers’ perception of our business.  Marshall has a great training style and wonderful stories.  He keeps everyone involved and watches the audience to ensure the needs of the participants are being met.

Stacey Duggan, Chief Leadership Officer, Operations, Prior Resource

Well done and well received. The modules reinforced and highlighted many of the things they have forgotten but are essential for their success. The rapport building component seemed to really strike home.

Elliot C. Bender, Executive Vice President, NAVASTONE Inc.

It was informative and useful information to be utilized in my growth. I like the interactive personal response sections.

Bill Catenacci Sales Representative, NAVASTONE Inc.

Smooth presentation with good delivery of material. Again, clear and effective speaker.

Tom Borelli, Regional Sales Manager, NAVASTONE Inc.

The workshop is insightful and it will be helpful to have these concepts documented.

Bill Tiltman, Regional Sales Manager, NAVASTONE Inc.

Good content, created substantial discussion among the sales representatives.

Michael Fulcher, Regional Sales Manager, NAVASTONE Inc.

Very informative. I learned the most from the advance customer service section and how to build rapport. I wish we had more time. Marshall was absolutely great. His experiences and insights helped bring life to many issues and ideas.

Elita Amaral, Sales Support, Addressograph Bartizan

Excellent job! I learned a lot about how to be a better customer service rep. I learned about expectations, conflict and dealing with and how to treat people better. Marshall is very good at what he does.

Amber Verbeek, Customer Service, Addressograph Bartizan

Good. I learned to ask questions to diffuse the customers. I liked the way the stories tied in to the workshop.
Barbara Pugh, Account Receivable, Addressograph Bartizan

Very informative and enjoyable. I learned the most from the customer service section and the attitudes you need to have to be successful. Marshall is well educated and easy to understand.

Claudette Palermo, Customer Service, Addressograph Bartizan

Marshall came in with all the tools and the knowledge to pass on to us. Very well done! The listening was more important than I thought. You made us think as well as educate us.

Beverly Snider, Customer Service, Addressograph Bartizan

Marshall was energetic. He makes you think and apply the discussion. The entire course was excellent, however, the need for “good” communication was enlightening. The music was able to put me in a good mood.

Kelly McCormick

I thought the workshop was well planned and the workshop manuals were useful. Discussions were very helpful in enabling us to see our areas of concern and where we can make improvements. Very good speaker with lots of real life examples offered during the workshop.

Janice McLeod

Overall, a very well rounded course.  Marshall exceeded my expectation on how Marshall has adapted the course to fit our business.

Richard Gebhardt, Owner, Peak Builders

Great.  Excellent theories.  I really enjoyed Marshall’s view points.  Great job.  Very upbeat and energetic.

Mark Dupuis, Sales Representative, Cover-All

This workshop was very informative and organized, excellent presentation.  I learned the types of questioning and the different scenarios to use them in.  Marshall is very passionate.

Corrie Evans, Customer Service Representative, Clinical Research Dental

This workshop was great.  I learned when to use open ended and closed ended questions.  Marshall speaks very well and is very interesting to listen to.

Leeanne Emery, Customer Service Representative, Clinical Research Dental

Very detailed!  I learned the most from listening which is what I feel I need to improve on.  Marshall is very good.

Denice Verschuren, Territory Account Manager, Clinical Research Dental

This workshop was very helpful to me.  I learned different approaches to asking good questions.  I learned to listen.  Marshall is very enthusiastic and knowledgeable.  He gave good examples.

Wes Heymann, Territory Account Manager, Clinical Research Dental

Very interesting and motivating.  Marshall is very eager, motivating and energetic.

Marie-Pierre Pelletier, Clinical Research Dental

Good content, very comprehensible.  I learned the most from questioning and listening because I need to improve and practice these areas.  Marshall is very well spoken and uses great examples.

Jo-Anne Richardson, Sales, Clinical Research Dental

Excellent! Informative!  He has great ideas that can be implemented with positive results.  I learned the importance of listening.  Marshall provided excellent and easy to follow information and provided great examples during the modules.

Peter Alport, Sales Manager, Clinical Research Dental

He was very positive and motivating. I enjoyed the whole course. There wasn’t one particular thing I like more than another.

Laura Martin, Dedicated Staffing Services

Marshall is very positive. He held everyone’s attention and was interactive. I learned that preparing for telephone sales very important in being successful. Very well done!

Angela McCarron, Corporate Sales Manager, Little Staffing Group

Very educational, informative and insightful.  I learned the most from overcoming objections as it is a huge part of our job.  Marshall was energetic, attentive and full of life.  His explanations were thorough and complete.  I had a great time, thank you.

Drew Croll, Inside Sales, Diversco Supply Inc.

Great!  Picked up new information and reviewed and brought back information from other seminars.  As always, customer service presents challenges and this seminar added to information bank on solving them.  Marshall is a wonderful speaker.  He kept attention levels at peak.  There was no nodding off like at some of the seminars I have attended.

Ken Cook,  Customer Service/Purchasing, Diversco Supply Inc.

Nice workshop with lots of ‘tricks’ to answer customer objections.  I learned to prepare for objections because it will help me in my job.

Stephan Gamelin, Internal Sales/Customer Service, Diversco Supply Inc.

Very useful in handling different objections that are thrown at us everyday.  I learned the five steps to overcoming objections as well as sales posture.  Marshall has great confidence and is very knowledgeable with sales techniques.

James Huddle, Diversco Supply Inc.

I really like the five steps of objections.  I learned that having to address indifference and skepticism is a usual occurrence.  I enjoyed all the information.

Denice Verschuren, Territory Account Manager, Clinical Research Dental

Today’s workshop was very informative.  I learned proper questioning techniques and how to address objections.  Marshall is very professional and well organized.

Corrie Evans, Customer Service Representative, Clinical Research Dental

I really enjoyed this session.  It was very informative.  Today I learned how to decrease the fear of objections.  I liked the 3 F’s.  Wonderful job, Marshall!

Pina Blakley, Territory Account Manager, Clinical Research Dental